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Terms and Conditions

Terms and Conditions the Terms and Conditions set out an agreement between 'you' the owner and Special Friends Retreat For Dogs

Submission of a Booking Form will confirm the owner/s acceptance of the Terms and Conditions and their desire to progress with a Booking.

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  • All dogs must have up to date vaccinations and flea protection, been wormed and bathed. Proof of vaccination must be shown, and a copy given to Special Friends Retreat For Dogs prior to the stay.

  • All dogs must be microchipped, and the microchip number must be supplied to Special Friends Retreat For Dogs for a board to commence.

  • A mutually convenient time for drop off and collection of the dog/s must be agreed before the stay.

  • The owner is responsible for supplying enough food for the duration of the dog/s stay and food and water bowls, bedding, lead, toys etc. that will help the dog/s to settle into the new environment. If insufficient food is supplied the owner is responsible for reimbursing the Special Friends Retreat For Dogs for costs incurred in the purchase of more food.

  • All dogs staying with Special Friends Retreat For Dogs must wear a collar with an identity tag showing the name and address of the owner (a telephone number is optional but advisable). This is a legal requirement. The dog will also wear a Special Friends Retreat For Dogs identity tag on its collar during its stay.

  • All equipment is provided by the owner, and it is their responsibility to ensure that it is of suitable quality and fit for purpose.

  • The Emergency Contact must be aware of their role, duties and responsibilities and be available for the duration of the booking.

  • The owner or Emergency Contact is responsible for payment of any veterinary fees incurred and the owner is responsible for reimbursing any costs incurred by Special Friends Retreat For Dogs if any damage, other than reasonable wear and tear, is caused to our home or possessions by the dog/s

  • Special Friends Retreat For Dogs will make every effort to provide high standards of care but Special Friends Retreat For Dogs cannot be held liable for loss, injury or death unless negligence is shown. The owner agrees to let Special Friends Retreat For Dogs know of any changes to their dog/s details.

  • If your dog/s escapes from the premises (assuming no negligence is found on the part of Special Friends Retreat For Dogs) any liability for the dog/s actions remains the responsibility of the owner.

  • If the dog has not had the kennel cough vaccination and it needs to be removed to a kennel, then the owner gives permission for the dog to have the vaccination at their cost.

  • If, while the owner is away, Special Friends Retreat For Dogs cannot continue to board the dog/s through problems with the dog/s sickness or behaviour, then will advise the owner and Emergency Contact accordingly. If the Emergency Contact is unable or unwilling to take the dog/s, then Special Friends Retreat For Dogs will, in consultation with the Emergency Contact, find suitable kennels or veterinary accommodation for the dog/s. The owner will be responsible for the associated costs.

  • If the dog has shown aggression or bites during its board the Emergency Contact will be asked to remove the dog. If the Emergency Contact cannot take the dog, then the dog will be removed to a kennel. There will be no refund of boarding fees that have been paid and the owner will be responsible for all kennel fees.

  • Special Friends Retreat For Dogs will accept bookings from un spayed bitches. However, if the owner believes the dog may come into season during their home boarding time period, then the owner must inform Special Friends Retreat For Dogs.

  • Special Friends Retreat For Dogs will accept entire males up to the age of 12 months at their discretion and providing they do not show aggression towards other dogs or people.

  • If the owner collects the dog/s before the confirmed end date of the board they will not be entitled to a refund.

  • If Special Friends Retreat For Dogs is unable to proceed with the board due to a change in personal circumstances Special Friends Retreat For Dogs reserve the right at their discretion to cancel the booking and refund the fee without any liability to Special Friends Retreat For Dogs.

  • If Special Friends Retreat For Dogs is unable to continue with the board for whatever reason then the Emergency Contact will be contacted, if they cannot take the dog/s then arrangements will be made for the dog/s to stay in kennels. The owner would be responsible for these costs. Special Friends Retreat For Dogs reserve the right at their discretion to cancel the booking and refund the fee without any liability to Special Friends Retreat For Dogs.

  • The dog/s must be used to living in a home environment and must not exhibit territorial marking and be house trained.

  • Photos taken of your dog/s during the board will be the property of Special Friends Retreat For Dogs and may be shared on our website and social media sites. Should you not wish for your dog/s photos to be shared please let us know. Please note no details of your dog/s exact holiday location will be given out, the security of dogs is paramount.

  • A booking will only be regarded as confirmed when a 50% deposit is paid, and a signed booking form is returned (which should be no later than 5 days after the meeting with Special Friends Retreat For Dogs). The owners agree to provide full, accurate and detailed information on the Booking Form about the dog/s. During the owners continued use of Special Friends Retreat For Dogs the owner agrees to keep Special Friends Retreat For Dogs informed of any changes to the dog/s Booking Form. Failure on the owner’s part to disclose any matter which in Special Friends Retreat For Dogs view may render the dog/s unsuitable for home boarding with Special Friends Retreat For Dogs will amount to a breach of conditions and termination of the dog/s stay without refund. Once booking confirmed then 50% fee is due with the balance payable 4 weeks prior to confirmed date of stay, if not received Special Friends Retreat For Dogs reserve the right to cancel the booking and our cancellation policy charges will be applied.

  • The booking deposit is non-refundable and non-transferable.

  • If booking is made with short notice, then full payment is required immediately.

  • Regular day-care clients will be billed one month in advance for payment. One months’ notice is required to cancel day care agreement. If the service isn’t required by you the owner there will be no refund as that space and time has been allocated to your dog for the whole month.

 

BOARDING CANCELLATION POLICY:

Prior to 30 days £35 admin charge payable

30 days - 15 days’ notice 50% of the remaining balance is payable
14 days - 8 days’ notice 75% of the remaining balance is payable
7 days - 1 days’ notice 90% of the remaining balance is payable
0 days’ notice 100% payable

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  • Any conditions requiring the administration of medicine to the dog/s must be fully discussed with the Special Friends Retreat For Dogs. Dosage rates etc. should be given to the Special Friends Retreat For Dogs in writing before their stay. Any changes in medication required must be communicated to Special Friends Retreat For Dogs in a timely manner.

  • Special Friends Retreat For Dogs will attempt to contact the owner or Emergency Contact in an emergency and if necessary, the Emergency Contact is expected to make any decisions about the dog/s. If the owner or Emergency Contact cannot be contacted, Special Friends Retreat For Dogs reserves the right to act on the owner’s behalf, seeking and following advice from a Vet.

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